STOP PRESS!! Due to the Covid-C19 Pandemic, our printer closed, so we had to as well. The good news is that they have now re-opened, so we can take orders again. We've been told that delivery times are going to be slightly longer due to social distancing measures and less staff at the warehouse, so please bear with us. Thanks!

Livestream FAQ

For all merchandise-related questions please contact:
0nl1n3sh0p@thunderonline.com

  1. I've purchased tickets to the livestream. How do I watch it?

    • Click here to log in to the account you created when checking out to watch the livestream on Saturday, March 13th at 7:00PM UK / 2:00PM EST / 11:00AM PST.
    • The show will be available for replay until March 15th at 11:59 PM EDT. The replay will be available shortly after the initial viewing is complete.
    • If you purchase a ticket during the initial viewing, you will be able to log in and watch immediately! Fast-forwarding and rewinding will not be available until the initial viewing is complete.
    • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
    • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.
  2. Can I buy tickets for my friends?

    • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or email tickets@singlemusic.com with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.
  3. Can I watch the livestream on my TV?

    • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
    1. Chromecast instructions:
    2. Apple TV instructions:
      • https://discussions.apple.com/thread/250686028
      • (use Safari, the Apple TV share will be on the player)
      • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble. Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here: https://support.apple.com/en-us/HT208728
  4. I have another question!


Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following :

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported: